WHAT DOES SHIPPING COST YOU?
Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of £100 or in the likelihood of a "FREE SHIPPING" Offer. Then you'll get your order right on your doorstep for free! However free items don't qualify for free shipping and as we are sourcing our products from multiple vendors around the world, and we want to keep the costs low, packages may arrive in separate units.
In the unlikely case, that the customs got hold of an item and asking for Fee's to pay up on the regular price, the customer is liable to cover those occurring Fee's.
HOW LONG WILL MY PACKAGE TAKE?
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United Kingdom
Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
To ensure low costs at still high quality, we don't offer tracking codes, on promotional ***FREE*** offers. Neither we do accept refunds for those promotions.
MISSING PACKAGE(S)?In the unlikely event, your items won't arrive at your door, check the following things:
1) Has one of your flatmate/neighbour picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package
If those 3 steps were unsuccessful, don't hesitate and immediately reach out to us on email@example.com
We'll respond quickly and get the issue sorted!
Torch Fairy store wishes you a pleasant shopping experience!